Operations Manager

On behalf of an international company operating successfully through its Albanian Branch, and serving clients globally, we are currently looking for an Operational Manager, who will assist the company in the effective and successful management of operations, labor, productivity and quality.

Role:

The successful candidate shall ensure safe and efficient operations, as well as localize and enhance procedures, systems and principles.

Responsibilities:

– Ensure that the day-to-day operations of the business run smoothly
– Accomplish organization objectives by completing related results as needed
– Improve and align procedures, systems and principles to organization objectives
– Handle the logistics and prepare related budgets and inventories
– Recruit, select, train, assign, schedule, coach and counsel employees
– Harness a working environment which encourages team work, energy and creativity
– Analyze process workflow, employee requirements and equipment layout; implement changes if needed
– Manage relationships with key operations vendors
– Review and approve all operational invoices and ensure they are submitted for payment
– Devise ways of improving the customer experience, including resolving problems and complaints
– Report periodically to higher management

Requirements:

– 5+ years of experience in the field or in a related area; at least 2 years in management position
– Bachelor degree in IT, Information Systems, Business, or related
– Excellent capabilities in managing project, planning, change and time
– Comprehensive knowledge of quality assurance principles, methods, design, testing and implementation
– Excellent communication in English, both verbally and in written form. Italian is a strong plus
– Strong Leadership and decision-making skills
– Excellent interpersonal skills
– Strong organizational skills and multitasking ability